Xoraplay

Install and Play Xoraplay to win real rupees in cash!

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Refund Policy

XORAPLAY Refund Policy

Effective Date: 01 Jan 2025

BANNED STATES 
Playing cash rummy games is not permitted in the states of Andhra Pradesh, Assam, Tamil Nadu, Meghalaya, Nagaland, Odisha, Sikkim, and Telangana. Please ensure you are in a region where such games are allowed before participating.

SKILL GAMING 
Rummy is recognized as a game of skill. You can enjoy playing real money rummy games on our platform, where your skill and strategy determine your success. Always play responsibly.

1. Introduction

XORAPLAY is committed to providing a transparent and fair refund process. This Refund Policy outlines the conditions under which users are eligible for refunds and how refund requests are processed.

2. Refund Eligibility

A refund may be issued under the following circumstances:

  • Failed Transactions: If a deposit is unsuccessful but the amount is deducted from the user’s account.

  • Duplicate Payments: In cases where the user has accidentally made multiple deposits.

  • Technical Errors: If a user is unable to access their deposited funds due to a system malfunction.

  • Unauthorized Transactions: If a deposit was made fraudulently without the user’s consent (subject to verification).

3. Refund Processing Time

  • Refund requests are processed within 3-7 working days from the date of request submission.

  • The refund will be credited back to the original payment method (UPI account) used for the deposit.

  • Users must email info@xoraplay.com with transaction details for refund initiation.

4. Non-Refundable Scenarios

  • Gameplay Losses: XORAPLAY does not offer refunds for losses incurred during gameplay.

  • Violation of Terms & Conditions: If a user is found violating fair play policies, refunds will not be entertained.

  • Incomplete KYC Verification: Refunds will not be processed if the user has not completed mandatory KYC verification.

  • Withdrawn Funds: Once funds are withdrawn, they cannot be refunded or reversed.

5. How to Request a Refund

Users must contact info@xoraplay.com with the following details:

  • Registered mobile number

  • Transaction reference ID

  • Screenshot of the failed transaction (if applicable)

  • Reason for refund request

The XORAPLAY team will investigate the request and communicate the outcome within the refund processing time.

6. Dispute Resolution

  • If users disagree with a refund decision, they may escalate the complaint by contacting info@xoraplay.com.

  • XORAPLAY reserves the right to make the final decision on refund disputes.

7. Changes to Refund Policy

  • XORAPLAY reserves the right to modify this policy at any time.

  • Users will be notified of major changes via email or in-app notifications.

8. Contact Information

For refund-related queries, contact us at:

  • Company Name: OPXORA TECHNO PRIVATE LIMITED

  • Address: Innov8 Okhla, 3rd Floor, 211 Okhla Phase 3, South Delhi, 110020

  • Mobile No: 7208562656

  • Email: opxoratechnopvtltd@gmail.com | info@xoraplay.com

By using XORAPLAY, you acknowledge that you have read and agreed to this Refund Policy, ensuring a fair and transparent refund process for all users.